As self service terminal (SST) networks expand and devices offer more (and more useful) services to consumers, costs are rising. Keeping maintenance costs low, and investing in the right devices for the right locations, has become a key element of success facing executives—and the IT specialists that support them. Business managers are looking for new and better ways to manage the health of individual SST devices and the overall efficiency of networks, especially ATM networks. In short, business rules and expectations now need to drive technology support. IT organizations also need better tools to communicate with the lines of business—they want to be more visible as the provider of innovative technology services. But “business service management” (BSM) software choices are few, and often cost-prohibitive.
HP now offers a new approach, with unique features that appeal to both operations and business managers: the HP NonStop SST Operations Bridge (NonStop SST/OB). This solution significantly improves the management of device network performance by supplying the near real-time information required for best decisions. Managers can quickly identify events that can impact service, and then resolve problems with minimal disruption.
NonStop SST/OB software helps users manage devices (ATMs, self-checkouts, kiosks), and the network infrastructure, holistically, to better measure and improve key business indicators (KBIs) and service level agreements. It offers real-time visualization of the entire device environment, allowing users to recognize root factors impacting service. This solution ties together IT service manageability with critical business initiatives and objectives to help maximize performance jointly overseen by critical, and interdependent, business units.
NonStop SST/OB offers:
- Intuitive, user-friendly, highly graphic interface
- Live Dashboards that instantly display business indicators affected by faults, devices down, communication errors, cash on hand, paper, ink, and many other conditions
- Customizable rules and dashboard views based on business requirements
- Compelling fault mapping using Google, Yahoo!, Mapquest, and other display tools
- Lower cost of ownership with lower service vendor costs and fewer maintenance visits
- Integration with NonStop Transaction Analyzer software
- Support for systems using ACI Worldwide BASE24, Fidelity National Information Systems CONNEX, and other application solutions
- Optional plug-in for full integration with HP Operations Agent for NonStop for enterprise system management
An effective business service management solution needs to present SST information in familiar ways that business managers can quickly comprehend. NonStop SST/OB provides an Executive Dashboard, a powerful data display component included with all HP BSM solutions. It draws from the SST data warehouse to show key information using the metrics of the business. This solution also offers web browser access to check device health across the network and prevent fault conditions. Moreover, SST/OB supports integration with Help Desk products—including Service Center, Remedy, and other leading tools—to provide an out-of-the-box solution for problem management. Users can submit a problem ticket automatically as a business rule violation, or do so manually.
NonStop SST/OB is designed to have minimum impact on the host HP Integrity NonStop server platform and device network, while still leveraging the respective powers of a thick-client administration interface and its web-based user interface, along with an SQL Server database.
Find out more
The HP SST Operations Bridge is under controlled availability and requires a short installation and training service, as well as installation of the HP NonStop SST Agent on the NonStop server host. Note that this product is sold in packs of licenses for businesses managing 100 or 10,000 devices—or many more. For more information, including datasheets, about these and other BSM solutions, go to http://www.hp.com/go/nonstop/bsm or contact your local HP sales representative.
This news is published on NonStop Computing websites. August 2008.
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