The Home Depot knows its customers. It knows that people often need to return goods. And it has Marty Edelman and his team making sure that the refund process is quick, accurate, and painless.
Edelman is director of Advanced Technologies at the Home Depot, with responsibility for application development in the company’s HP NonStop system environment. Along with John Rohland, another senior manager, Edelman oversees all point-of-sale solutions for the company.
One such solution is the receipt lookup system. This innovative application allows any associate of the Home Depot to access complete sales data on any credit, debit, or check transaction via a browser-based terminal or POS device, and take the appropriate action immediately, while the customer is still there.
According to Edelman, “On a nice weekend in spring, it’s not unusual for 4 or 5 million transactions a day to hit the NonStop server. Our first priority is keeping the system up and running, without any hiccups. The NonStop system ensures that we’re always available to serve the customer.”
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This news is published on NonStop Computing websites. August 2007.
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